Shipping Information

KUWAIT & GCC SHIPPING
Local delivery is available throughout Kuwait and GCC region (Bahrain, Qatar, Oman, KSA, and UAE). The site calculates shipping based on your destination. The site allows you to see how much it will before your order is placed.
During promotional periods, the shipping cost will show as free on the payment page.

INTERNATIONAL SHIPPING
THOUQ ships internationally. The site calculates shipping based on your destination. The site allows you to see how much it will before your order is placed.

Currently, we are deliver to the following countries: Egypt, Lebanon, Jordan, Morocco, France, Spain, Germany, France, Spain, Italy, Switzerland, Turkey, UK, Canada, and USA.

INSURANCE
THOUQ insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Our shipping partner can deliver an order to certain destinations without collecting a signature. If this option applies to your shipping address, the signature opt out will be set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that THOUQ can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

For each order, THOUQ apply labels which includes swing tags, security tags, RFID tags, price stickers and other promotional labeling. Our quality assurance team ensures that your products and services meets your own KPI’s and SLA’s to optimize your customer experience levels.

RETURNS & EXCHANGES
If you are not completely satisfied with your purchase, we are happy to accept your unused merchandise in its original condition within 14 days for a refund or exchange, less shipping costs.

SHIPPING DELAYS
Feel free to contact us at sales@thouq.com please make sure if you are inquiring about the status of the order that you provide Name and Date of the order.